1. Company information

Simplo Ltd

20 Wenlock Road, London N1 7GU
United Kingdom

Website: https://simplo.global

Email: bp@simplo.global

2. Our commitment to your privacy

Simplo Ltd takes your privacy very seriously and upholds the following principles:

1. We value the trust you place in our company. We will always use your personal data in a way that is fair and worthy of that trust.
2. You are entitled to clear information about how we use your personal information. We communicate transparently about what data we collect, how it is used, with whom it is shared, and who to contact if you have concerns.
3. We take all reasonable steps to protect your personal data from misuse and keep it secure.
4. We comply with all applicable data protection laws and cooperate with supervisory authorities.

3. Purposes of data processing

Simplo Ltd processes personal data in order to provide international moving, groupage, logistics, and related services, including activities that allow us to expand and manage our customer relationships.

If you complete a contact form on our website or contact us by email, the information you provide will be stored for as long as necessary to properly respond to and process your request.

4. What information do we collect?

“Personal information” refers to information that can identify you directly or indirectly. This may include:

• Name
• Address
• Email address
• Telephone number
• IP address
• Information relating to your household goods, residence, or relocation

Depending on your relocation destination, additional documentation may be required to perform our services.

We collect personal information from:

• Information you provide directly
• Information collected automatically through our website
• Information obtained from third parties involved in the service deliverys

5. Your rights and how to exercise them

You have the right to:

• Request information about the personal data we process
• Request correction, updating, or deletion of your personal data
• Request restriction of processing
• Object to data processing
• Exercise your right to data portability
• Report misuse of your personal data

Requests should be sent to:

bp@simplo.global

We will respond within one month of receiving your request.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority.

6. Who do we share your personal information with?

As a rule, Simplo Ltd does not share personal data with third parties unless this is necessary to perform the agreed services.

Personal data may be shared with:

• Subcontractors such as freight forwarders, carriers, destination agents, or customs authorities
• Government or law enforcement authorities when legally required
• Service providers offering analytics (e.g. Google)
• Website hosting and database service providers

Simplo Ltd does not sell personal data.

7. Transfer of personal data

When providing international relocation services, personal data may be transferred to subcontractors or third parties located outside the EU.

Please note that some non-EU countries may not offer the same level of data protection. However, all selected partners are required to implement appropriate security measures and process data strictly according to Simplo Ltd’s instructions, unless disclosure is required by law.

8. Protecting your personal data

Simplo Ltd takes all reasonable precautions to protect personal data and requires the same level of care from third parties processing data on our behalf.

Access to personal data is limited to authorized employees and agents on a strict need-to-know basis, preventing unauthorized access, modification, or misuse.

9. Data retention

Personal data related to service performance is retained for up to five years after completion of the services, unless a longer retention period is required by law.

Website visitor data is stored only for as long as necessary to achieve the purposes described in this policy.

10. Website usage & analytics

Clicking behavior & visitor data

Generic website visitor data may be recorded, including IP address, browser information, and access time. This data is used for statistical analysis and website optimization and is anonymized where possible.

Google Analytics

Simplo Ltd uses Google Analytics to understand how visitors use the website. Information collected (including IP addresses) may be transferred to Google servers in the United States. Google may share this data with third parties where legally required.

Simplo Ltd does not allow Google to use this data for other services.

11. Social media

This website may include buttons for sharing content via Facebook, Instagarm, and LinkedIn. These buttons may place cookies. Please consult the respective privacy policies of these platforms for further information.

12. Newsletter

Simplo Ltd may offer newsletters to inform subscribers about services and updates. Email addresses are added only with explicit consent. Each newsletter includes an unsubscribe option. Subscriber data is never sold or shared with third parties.

13. Changes to this privacy policy

Simplo Ltd reserves the right to update this Privacy Policy. Any changes will be published on this website.